Di2 Privacy Policy — Malaysian User Data Protection
Your privacy is a priority at di2. This policy clearly explains how we collect, use, store, and protect your personal information when you use our platform in Malaysia.
Effective Date: 1 January 2026. This policy is subject to periodic amendments.
1. Information We Collect
When you register or use the di2 platform, we collect several categories of information to provide you with a secure, seamless, and relevant experience as a user in Malaysia.
Account Information
During registration, you are required to provide your full name, email address, phone number, and identity verification details. This information is used to verify your account and ensure every account is unique and legitimate.
Device & Browser Information
When you access the di2 platform via mobile or web browser, we automatically collect technical information including device type, operating system, browser model, IP address, time zone, and language settings. This data is used to optimise your display experience and detect any suspicious access.
Local Payment Information (MYR)
All financial transactions on the di2 platform are conducted in Malaysian Ringgit (RM). We record deposit and withdrawal details including the payment method used, transaction amount, and timestamp. Full card numbers and banking passwords are never stored by di2 — all processing is handled through security-certified payment gateways.
Platform Usage Data
We record activity data such as games played, betting markets accessed, session duration, navigation preferences, and interactions with platform features. This data helps us improve the user experience and detect unusual usage patterns.
- Information Collected
- How We Use Your Information
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
2. How We Use Your Information
All information collected at di2 is used solely for purposes related to platform service delivery and compliance with applicable laws. We do not sell users' personal information to any third party for marketing purposes.
Specifically, your information is used to:
- Verifies your identity and manages your registered account at di2.
- Processes deposit and withdrawal transactions in MYR securely.
- Detects and prevents fraud, money laundering, or unlawful activity.
- Sends important notifications related to your account, transactions, and policy updates.
- Improves platform features and performance based on aggregate usage patterns.
- Comply with applicable legal and regulatory requirements in Malaysia.
We do not use your information to make automated decisions that significantly affect you without human review, and we do not use user profiles for discriminatory purposes.
3. Cookies & Tracking
The di2 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you access the website.
Types of Cookies Used
- Session cookie: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as display language and account settings, so you don't have to reconfigure them each time you log in.
- Analytics cookies: Collects aggregated, anonymised usage data to help us understand how users interact with the platform. This data does not contain information that directly identifies any individual.
- Security cookies: Helps detect suspicious access and protect your account from unauthorised login attempts.
You can manage or block cookies through your browser settings. Please note that blocking session cookies may affect core platform functions on di2, such as login and transaction processing.
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Session Cookie Auto-deleted upon logout
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Preference Cookies Save your interface preferences
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Analytics Cookies Anonymised aggregate data only
4. Data Storage & Security
All personal data on di2 is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Access to the user database is restricted to staff who require it for operational purposes only, and all access is logged for audit purposes.
Sensitive payment information — including bank card details and passwords — is never stored directly by di2. All payment processing is handled through third-party payment gateways with recognised security certifications.
Active account data is retained for the duration of the account and for any period required by law after the account is closed. Once the mandatory retention period ends, data will be securely deleted.
While we take reasonable security measures, no online system can guarantee absolute security. You are also responsible for keeping your password and devices secure when accessing your account on di2.
5. Sharing Information with Third Parties
Di2 does not sell, rent, or share users' personal information with third parties for marketing or advertising purposes. Information is only shared in limited and necessary circumstances:
- Payment processors: Required transaction information is shared with payment gateway providers to process deposits and withdrawals in MYR.
- Legal authorities: Where required by law, court order, or a lawful request from a Malaysian enforcement agency, we will disclose the relevant information.
- Technical service providers: Vendors who assist us in operating the platform infrastructure may have limited access to the data needed to carry out their tasks, and are bound by strict confidentiality agreements.
All third parties involved in processing di2 user data are bound by confidentiality obligations and must comply with the data protection standards we have set.
6. User Rights & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold in relation to your account. Requests can be submitted via our support email and will be processed within the stipulated timeframe.
Right to Rectification
If your account information is inaccurate or out of date, you can update it directly through your account panel, or contact the di2 support team for corrections that require identity verification.
Right to Erasure
You may request the closure and deletion of your account along with its associated data. Please note that certain data may need to be retained for a specified period to comply with Malaysian legal requirements, even after a deletion request.
Privacy Policy Updates
Any material changes to this privacy policy will be communicated to registered users via in-platform notifications or email. Continued use of the platform after the amendment's effective date constitutes acceptance of the updated policy.
For any enquiries regarding this privacy policy or your rights as a user, reach us at: [email protected]
Questions About Your Privacy?
The di2 support team is on hand to assist with any queries related to privacy, account security, or the management of your personal data.